Complaints Relating to Distance Learning for Students who Reside Outside Wisconsin

Pursuant to the United States Department of Education’s Program Integrity Rule, the University of Wisconsin-Madison is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against post-secondary education institutions offering distance learning or correspondence education within that state.

Students are encouraged to utilize UW-Madison’s internal complaint policies and procedures through the Division of Student Life or through the Office of the Provost prior to filing a complaint with the state agency or agencies. Information about complaint resolution is posted with other consumer information disclosures.

For online engineering programs, complaints should be directed to the Director of the program or the Director of Student Services: appeals should be directed to the Dean of the College of Engineering.

Complaints may also be filed with UW System Administration.

Complaints under the State Authorization Reciprocity Agreement

Pursuant to Wis. Stats. Ch. 39.85, et. al, the State of Wisconsin is a member of the State Authorization Reciprocity Agreement (SARA) through the Midwestern Higher Education Compact which regulates the manner in which participating institutions may offer distance learning education to students who reside in other states. The University of Wisconsin-Madison is a participating institution in MSARA. The terms and conditions of SARA can be found at If a student has a complaint that involves distance learning education offered under the terms and conditions of SARA, the student must file a complaint with the institution first to seek resolution. If no resolution is reached, then the student may file a complaint with the Wisconsin Distance Learning Authorization Board (DLAB) through the following State Authorization Reciprocity Complaint Process at the following link: or by email to For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of this agreement, or of laws, standards or regulations incorporated by the State Authorization Reciprocity Agreements Policies and Standards have been violated by the institution operating under the terms of SARA.

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