CLARIFY SUBCASES

DATA VIEW NAME
CLARIFY_SUBCASES
OVERVIEW
This view provides basic information for subcases that were closed, and shows the relation to their main case.
LOAD FREQUENCY
Data View is refreshed nightly. The daily load appends all cases closed since the previous load.
DATA CUSTODIAN
DoIT Help Desk – Chris Holsman
DoIT User System Services –Chris Holsman
AUTHORIZATION
You must receive approval to access data from the data custodian. For information about how to get authorized for InfoAccess data views, connect to the InfoAccess Home Page
SPECIAL
CONSIDERATIONS
This view retains information for all closed subcases permanently.
QUESTIONS
Contact: Division of Information Technology Help Desk
Phone: 264-HELP (4357)
LAST UPDATED
02/2005 – New view created.
DATA FORMATS
Primary Key Columns are identified with an asterisk(*)
Alphanumeric Data
VARCHAR2( N) (N) = maximum length. Field contains letters and/or numbers. Trailing blanks are eliminated.
Example: VARCHAR2 (5) could contain ‘ABC12’ or ‘ABC’ or ‘A’
Numeric Data
NUMBER (N) (N) = length. Field contains only numbers.
NUMBER (X,Y) = format for numbers with decimal positions.
X = total number of digits
Y = the number of digits after the decimal
Examples: NUMBER (6) represents 250012 NUMBER (6,2) represents 2500.12
Date
DATE – Date can be in various formats. Date functions available with your query tool can be used to format the date.
Examples: DATE (YYYYMMDD), DATE (YYDDD), DATE (DD-MM-YY)
Column Name Format Description
*SUBCASE_ID VARCHAR(16) The ID number for the subcase.
PARENTCASE_ID VARCHAR(11) The ID number for the subcase’s parent case.
SUBCASE_CONDITION VARCHAR(20) Normally = ‘Closed’
SUBCASE_STATUS VARCHAR(20) Normally = ‘Closed’
SUBCASE_TITLE VARCHAR(80) The text for the subcase title.
*CREATION_DATETIME DATE The date time stamp when the subcase was entered into the clarify system.
CREATION_DATE VARCHAR(8) YYYYMMDD The creation date. Datestamp from Create_Datetime.
CREATION_TIME VARCHAR(8) HH24:MI:SS Timestamp from Create_Datetime.
SUBCASE_TYPE VARCHAR(16) Shows whether subcase is ‘General’ or ‘Administrative’.
CASE_SITEID VARCHAR(80) The SiteID for the parent case’s contact person.
CASE_SITENAME VARCHAR(80) The SiteName for the parent case’s contact person.
CASE_CONT_FNAME VARCHAR(30) The parent case contact’s first name.
CASE_CONT_LNAME VARCHAR(30) The parent case contact’s last name.
CLOSE_DATETIME DATE Date and time subcase was closed.
YYYYMMDD HH24:MM:SS
ORIGINATOR VARCHAR(30) Person who created the subcase.
OWNER VARCHAR(30) Person who owns (closes) the subcase.
EXTRACT_DATE_TIME DATE The date and time these data were extracted.
Format : YYYYMMDD HH24:MI:SS